The ability to create and destroy friction defines organizational genius. Organizational friction occurs when obstacles slow or frustrate actions for customers, employees, or leaders. While often

The ability to create and destroy friction defines organizational genius. Organizational friction occurs when obstacles slow or frustrate actions for customers, employees, or leaders. While often seen as negative, author Bob Sutton argues we can harness it for benefit.

In his book, "The Friction Project," Sutton emphasizes first determining if an action is "right" or "wrong." Right actions should be fast and relatively frictionless, possibly with constructive friction. Wrong actions, conversely, are often full of friction.

Learn two easy tricks to solve problems and make friction your secret weapon.

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Read the video transcript: Bob Sutton on Friction

TalkingStickTV presented a panel discussion titled "Community Organizing: Stories From Local Groups." This event was part of the Alliance for Nuclear Accountability's "Celebrating 25 Years of

TalkingStickTV presented a panel discussion titled "Community Organizing: Stories From Local Groups." This event was part of the Alliance for Nuclear Accountability's "Celebrating 25 Years of Success" conference, recorded on September 22, 2012, at the Good Shepard Center in Seattle, WA.

Speakers included Ralph Hutchison (Oak Ridge Environmental Peace Alliance), Lisa Crawford (Fernald Residents for Environmental Safety and Health - FRESH), Marylia Kelley (Tri-Valley Communities Against a Radioactive Environment), Pamela Kingfisher (Native Americans for a Clean Environment), Natalia Mironova (Russian Movement for Nuclear Safety), and Bob Schaeffer (Public Policy Communications).